Shipping & Returns
Shipping Policy
Our shipping policy guarantees delivery within 3-5 business days, ensuring your orders reach you promptly. We prioritize efficient processing and dispatch to expedite the shipping process, so you can enjoy your purchases without delay.
Additionally, to keep you informed throughout the journey, a tracking number will be promptly provided via email once your order is on its way. This allows you to monitor the progress of your shipment in real-time and plan for its arrival accordingly. With our commitment to swift delivery and transparent tracking, you can shop confidently, knowing your items will be in your hands in no time.
Return & Exchange Policy
Our Return & Exchange Policy is designed to provide convenience and flexibility for our customers. Should you need to return or exchange an item, please note that the customer is responsible for the cost of return shipping. We strive to ensure a straightforward process, allowing you to initiate returns or exchanges within 14 days of receiving your order. This timeframe enables you to assess your purchase and reach out to us promptly if any issues arise. We value your satisfaction and aim to make the return or exchange process as seamless as possible. Should you have any questions or require assistance, our dedicated team is here to help every step of the way.
Business Address:
VELNQTA LTD
24 Osterley View
West Park Road
Southall
UB24UN
United Kingdom